Professional Courses

This course covers the prevention, recognition, and response to coordinated crowd disruption events for MPSI security officers. Students will learn early warning indicators including crowd formation patterns, coordinated arrival signals, and behavioral cues that precede organized crowd incidents. The course addresses vehicle and ride-share surveillance techniques, verbal indicators of coordination, escalation patterns, and testing behavior used to probe security response. Students will also learn proper notification and reporting procedures, radio communication protocols, tactical positioning, officer safety principles, team deployment strategies, correct and prohibited response actions during active incidents, observation and documentation standards, CCTV utilization, post-incident reporting requirements, and MPSI command intent for coordinated crowd event response. Upon completion, officers will be prepared to detect threats early, report accurately, maintain control of their environment, and ensure the safety of all personnel and clients.

Badging, Temporary Passes, and Visitor Logs, is a self-paced module in the EPS Virtual Academy that trains security officers on the full lifecycle of badge management and visitor record-keeping at secured facilities. The course covers badge types and their distinct access levels (permanent employee, temporary visitor, contractor, and vendor), proper issuance procedures including identity verification and documentation requirements, and the retrieval imperative that treats every unreturned badge as an active security vulnerability. Officers learn visitor log standards for both electronic and manual systems, including legibility, completeness, sequential order, and proper correction methods. The module addresses expired badge handling, lost or stolen badge response procedures, badge display enforcement, end-of-shift reconciliation, and badge destruction protocols for expired, damaged, or deactivated credentials. Additional topics include multi-tenant badge coordination, special event badging preparation, emergency badging modifications, auditing badge records against physical inventory, handling system failures with manual backup procedures, and the onboarding process for training new officers on badging operations. The course reinforces that badge accountability is not a clerical task but a core access control function, and that the system is only as strong as the officer enforcing it on every shift without exception.

Visitor Management and Credential Verification is a self-paced module in the EPS Virtual Academy that trains security officers to control facility access through proper identification verification, visitor registration, badging, and departure accountability. The course covers how to confirm government-issued IDs for authenticity and validity, cross-reference authorized visitor lists, recognize fraudulent documents, and deny entry professionally when requirements are not met. Officers learn visitor registration procedures, the distinction between escorted and unescorted access, badge types and color-coding systems, and how to manage special visitor categories including VIPs, minors, international visitors, contractors, and media personnel. The module also addresses visitor tracking systems (both electronic and manual), privacy and data protection responsibilities, emergency procedures involving visitors, conflict resolution during disputes, coordination with tenant points of contact, and the most common visitor management mistakes that compromise security. Throughout the course, the standard is absolute: every visitor, every time, no exceptions.

This course covers the essential principles and practical procedures of building access control for security officers. Students will learn the purpose and core concepts of access control, types of access control systems including card readers, keypads, biometrics, and manual systems, layered security and defense in depth, tailgating and piggybacking prevention, challenge procedures, facility layout and chokepoint strategy, emergency access considerations, logging and documentation requirements, equipment troubleshooting, shift change integrity, visitor and vendor processing, after-hours access protocols, access denial procedures, restricted area management, electronic system integration, manual backup procedures, construction zone access, incident reporting, audit and compliance standards, and emerging technology trends. By the end of this self-paced module, students will be equipped to manage building access control professionally and in full compliance with Eight Point Solutions LLC standards.

This course covers the complete foundations of vehicle patrol operations for security officers. Students will learn pre-shift and post-shift vehicle inspection procedures, patrol route planning and area coverage, speed and visibility considerations, vehicle positioning, communication protocols while mobile, defensive driving principles, night patrol and adverse weather adjustments, incident response from a vehicle, traffic control duties, emergency equipment familiarization, GPS and technology integration, public interaction from the vehicle, perimeter checks, and proper vehicle handoff procedures. By the end of this self-paced module, students will be equipped to conduct professional, effective vehicle patrols in accordance with Eight Point Solutions LLC standards.

This course covers the complete foundations of foot patrol operations for security officers. Students will learn patrol patterns and when to apply them, systematic observation techniques, documentation and activity log requirements, professional bearing and visibility as a deterrent, encounter handling and emergency response, legal authority and its limits, interior vs. exterior patrol priorities, night patrol and weather adjustments, communication protocols, and proper handoff procedures. By the end of this self-paced module, students will be equipped to conduct professional, effective, and legally sound foot patrols.

This five-day certification program (one day virtual self-paced, four days in-person) prepares law enforcement, corrections, and security professionals to become certified Less Lethal Instructors in the integrated use of OC spray (Oleoresin Capsicum), baton, and handcuffing techniques. The virtual pre-course covers use-of-force legal framework, OC science and safety, baton nomenclature and legal considerations, handcuffing principles and procedures, instructor development foundations, and scenario design and safety management. Candidates must pass all six virtual module quizzes with a minimum score of 80% before attending the in-person portion. The four-day in-person course focuses on hands-on skill refresher, teach-back sessions, advanced techniques, integrated scenario-based training, and formal evaluation (practical skills testing and instructor teach-back). Curriculum aligns with FLETC, DOJ, DHS, and Safariland/Monadnock training standards. Certification is valid for three years. Professional certification level. 40 total hours.

This 12-hour initial training program meets all requirements established by Senate Bill 760 and approved by the Maryland Police Training and Standards Commission (MPCTC). The course covers all seventeen (17) Security Guard training objectives, including certification requirements and limitations, identifying elements of a crime under the Annotated Code of Maryland, legal limits of arrest and detention, use of force definitions and reporting requirements, de-escalation techniques, weapons limitations, and techniques for encountering individuals in crisis, with disabilities, juveniles, and those with behavioral health concerns. Students will demonstrate competency through module knowledge checks and a comprehensive final examination. Upon successful completion, students will receive a Certificate of Completion for submission with their Security Guard certification application to the Maryland State Police Licensing Division.

This course introduces situational awareness as a practical skill rather than a tactical concept. Learners are taught how to notice what is happening around them, understand what observations may indicate, and recognize when conditions deviate from normal. The course emphasizes observing objectively, avoiding assumptions, and documenting factual information, reinforcing how strong observation skills support prevention, early escalation, and accurate reporting in everyday security work.

This course introduces practical communication standards for security personnel using radios and phones. Learners are taught the importance of clear, concise, and professional communication, focusing on transmitting facts rather than opinions and confirming messages are received and understood. The course emphasizes plain language, structured messages, and professionalism to reduce confusion, support coordination, and ensure information reaches the correct authority efficiently.

This course introduces the concept of chain of command as an essential structure for safe, coordinated security operations. Learners are shown how and why information, decisions, and authority flow through designated roles rather than individual judgment. The course focuses on when to escalate, who to notify, and what information to communicate, reinforcing that early, factual escalation protects the officer, the site, and the organization while preventing confusion and unnecessary risk.

This course builds the mindset that post orders and site procedures are the controlling authority for security work. Learners are introduced to what post orders typically contain, why they exist, and how they define duties, limits, schedules, and reporting requirements. The course emphasizes that personal habit, prior experience, or verbal requests do not override written instructions, and it explains how officers should respond when procedures are unclear, outdated, or change during an assignment.

This course introduces practical communication standards for security personnel using radios and phones. Learners are taught the importance of clear, concise, and professional communication, focusing on transmitting facts rather than opinions and confirming messages are received and understood. The course emphasizes plain language, structured messages, and professionalism to reduce confusion, support coordination, and ensure information reaches the correct authority efficiently.

This course introduces the concept of chain of command as an essential structure for safe, coordinated security operations. Learners are shown how and why information, decisions, and authority flow through designated roles rather than individual judgment. The course focuses on when to escalate, who to notify, and what information to communicate, reinforcing that early, factual escalation protects the officer, the site, and the organization while preventing confusion and unnecessary risk.

Security Post Operations and Conduct (SPOC) establishes the baseline standards required for personnel assigned to security posts. The course defines post discipline, scope of responsibility, communication and escalation expectations, and documentation practices governed by written post orders and tasking instructions. Completion confirms the learner meets foundational expectations for professional security post performance in commercial and government-aligned environments.

The Workplace Ethics and Standards of Conduct (WESC) course provides foundational training on ethical decision-making and professional conduct in workplace environments. The course covers conflicts of interest, gifts and outside relationships, misuse of position, and appropriate reporting and consultation practices.

This course provides foundational training on sexual harassment prevention and professional conduct in modern workplaces. Participants will learn how sexual harassment is defined, how it can occur across in-person, virtual, and work-related settings, and how to recognize behaviors that create risk for individuals and organizations. The course emphasizes prevention, early recognition, appropriate response, and reporting responsibilities, including protections against retaliation. It also explains workplace scope, power dynamics, digital conduct, bystander intervention, and the reporting pathways available in professional and federal-aligned environments. This training is designed for employees, supervisors, and professionals working in regulated or mission-driven organizations and is delivered fully online. Completion provides a record of training completion but does not certify investigative authority or replace agency-specific policy requirements.